FAQ

1. What will happen after I cancel the plan?

If you want to cancel your current subscription plan, you need to manually adjust your services and configurations to meet the quota standards of the Free plan. For example, reduce the resources to below 4c8g and decrease the number of workspaces and seats to 1, etc. After completing the above operations, you can cancel the plan subscription. You can still enjoy all the rights and benefits of the plan normally until the end of the current billing cycle.

It should be noted that the cancellation operation is irreversible and is not effective immediately. It will be officially executed only at the end of the current cycle. If, at the end of the cycle, your resources and services still exceed the limit standards of the Free plan, the system will default that you agree to the automatic renewal, and thus you will successfully subscribe to the plan for the next cycle. If your resources and services meet the limits of the Free plan at that time, you will automatically be converted into a Free plan user in the next cycle. Meanwhile, the balance of your recharged items will be refunded to your credit card via the original payment route.

2. How much do I need to pay when I upgrade my subscription during the plan usage period?

You only need to pay for the plan benefits you actually enjoy. If you upgrade from the Hobby plan to the Pro plan six days after using the Hobby plan, you only need to pay for the Pro plan for the next cycle and the Hobby plan for the six days you have used. The calculation method of the price difference you need to pay for the upgraded subscription is as follows: The monthly fee of the Pro plan is $20, and there are still 24 days unused for your existing Hobby plan. The corresponding fee for these 24 days is $4. Subtract the $4 of the unused Hobby plan from the $20 of the Pro plan, which is $16, and that is the price you need to pay.

3. What will happen to my unused "Recharged Available" after I cancel the paid plan?

The credits you purchased in the paid version can also be used in the free version. However, you are unable to complete the recharge operation in the free version.

4. Does ClawCloud Run have partnership with others in terms of open source projects and technical support?

Yes, Sealos helped us to do so.

5. What does eligible GitHub accounts mean when I sign up my account?

Eligibility for 180-day GitHub registration is qualified when unlocking lifetime free access (monthly $5 credits sent).

6. How are free balance credits distributed?

Free balance credits are automatically distributed on a monthly basis, starting from your registration date.

7. When will I receive my first free balance credit?

You will receive your first installment immediately on your registration day .

8. When are subsequent free balance credits distributed?

After the initial distribution, you will receive additional credits on the same date each subsequent month .

Example:

Registration Date: April 15, 2025 First Credit: April 15, 2025 Second Credit: May 15, 2025 Third Credit: June 15, 2025

9. How long is each free balance credit valid?

Each free balance credit has a strict 1-month validity period from the distribution date.

10. What happens if I don’t use all the credits before expiration?

Any unused credits will expire automatically after 1 month , regardless of remaining balance. For example, if you receive 5 credits on April 15, 2025 , they will expire on May 15, 2025 , even if partially used.

11. Can expired credits be extended or refunded?

No, expired credits cannot be reinstated or extended . Please ensure to use them within the validity period.

12. Will I still receive credits if I miss using a previous batch?

Yes, new credits are distributed automatically every month , independent of previous usage. However, each batch expires separately after 1 month.